Privacy Policy
Last updated: September 2026
1. About us
This Privacy Policy explains how Mixture For Health Ltd (“we”, “us” or “our”) collects, uses and protects your personal information when you visit or use our website:
Mixture For Health Ltd sells water kefir drinks and vegan cakes.
Email: info@mixtureforhealth.com
Registered/business address: suite 8 Clarendon house, 117 George Lane, E18 1AN
We are responsible for deciding how and why your personal information is used.
2. Information we collect
Depending on how you use our website, we may collect:
- your first name and surname;
- your email address;
- your telephone number, if you choose to provide it;
- information you provide in messages or enquiries;
- information needed to process and fulfil an order, including delivery or collection details;
- details of the products you order; and
- information relating to your transactions and payments.
We only ask for information that is reasonably necessary for the relevant purpose.
3. How we collect your information
We may collect personal information when you:
- submit our contact form;
- contact us by email;
- place an order through our website;
- make a purchase from us; or
- contact us about an order, product or enquiry.
4. How we use your information
We may use your personal information to:
- respond to enquiries and messages;
- provide information about our products and services;
- process and fulfil orders;
- arrange delivery or collection where applicable;
- process payments;
- communicate with you about your order;
- deal with questions, complaints or problems;
- maintain appropriate business and financial records;
- comply with our legal and regulatory obligations; and
- protect our website, business and customers against fraud, misuse or other unlawful activity.
We do not currently use Google Analytics, Google Maps, YouTube embeds, social-media tracking, Mailchimp or similar tracking or marketing services.
5. Lawful basis for processing
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
- it is necessary to take steps at your request before entering into a contract;
- it is necessary to perform a contract with you, for example to process and fulfil an order;
- we have a legal obligation to retain certain information; or
- we have a legitimate interest in responding to enquiries, running and protecting our business, and providing our services.
Where we rely on legitimate interests, we will only use your information where our interests are not outweighed by your rights and interests.
6. Payments
When online ordering and payment are available on our website, payments will be processed through a third-party payment provider.
Payment provider: [INSERT PAYMENT PROVIDER]
We do not intend to store your full payment card details on our own website.
The payment provider may collect and process payment information in accordance with its own privacy policy, terms and security procedures.
Once the payment provider has been selected, we will update this section with the provider’s name and a link to its privacy notice.
7. Who we share your information with
We do not sell or rent your personal information.
Where necessary to operate our business, we may share relevant information with trusted third parties, such as:
- website hosting and technical service providers;
- our payment provider;
- delivery or courier providers, where required to fulfil an order;
- professional advisers, where appropriate; and
- government, regulatory or law-enforcement authorities where we are legally required to do so.
We only share information that is reasonably necessary for the relevant purpose.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may need to retain customer and transaction information for the period required by accounting, tax or other legal requirements.
Information submitted through our contact form will normally be kept for as long as necessary to deal with the enquiry and maintain appropriate business records.
When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.
9. Cookies
Our website may use cookies or similar technologies that are necessary for the website to operate correctly.
Some cookies may be strictly necessary for functions that you request or use on the website, such as maintaining your shopping basket or enabling essential website security. These cookies may be used without consent where the law permits.
We do not currently use Google Analytics, advertising cookies, social-media tracking or other non-essential tracking technologies.
If we introduce non-essential cookies, such as analytics, advertising or tracking cookies, we will provide clear information about how they are used and, where required by law, obtain your consent before setting them.
We will update this Privacy Policy if our use of cookies changes.
10. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information where there is no good reason for us to continue holding it;
- ask us to restrict how we use your information in certain circumstances;
- object to certain uses of your information; and
- withdraw consent where we are relying on consent as the lawful basis for processing.
These rights are subject to certain legal exceptions.
To exercise a data protection right or ask a question about how we use your information, contact us at:
11. Keeping your information secure
We take reasonable steps to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
12. Children’s information
Our website is intended for the general public and is not specifically directed at children.
We do not knowingly collect personal information from children for the purpose of selling products to them.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page.
Last updated: September 2026
14. Complaints
If you have a concern about how we have handled your personal information, please contact us first:
Mixture For Health Ltd
Email: info@mixtureforhealth.com
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
More information about your data protection rights and how to make a complaint is available from the ICO at:
https://ico.org.uk/make-a-complaint/
15. Contact us
For questions about this Privacy Policy or the way we handle personal information, please contact:
Mixture For Health Ltd
Email: info@mixtureforhealth.com
Registered/business address: suite 8 Clarendon house, 117 George Lane, E18 1AN